Tim Ryan, an industry veteran with more than 25 years of mortgage banking experience, has been hired by STRATMOR Group, a consulting firm that helps mortgage banks build profitable mortgage lending operations, as senior director of the company's MortgageSAT borrower-satisfaction survey offering.
The service ensures the ability for mortgage lenders to have a scientific and objective approach to track customer satisfaction and take immediate action when problems are identified.
Ryan previously worked as senior director for mortgage studies at J.D. Power & Associates, where he developed and managed the mortgage and home equity research studies for both the origination and servicing disciplines. These studies annually ranked and analyzed national lenders in customer satisfaction. Prior to that, he served as vice president at Fannie Mae and was a founding member of MISMO.