Mortgage servicer Specialized Loan Servicing (SLS) reports that it is now offering subservicing for both prime and nonperforming loans.
The firm’s new prime servicing offering for mortgage lenders includes a private-label option, direct call transfers for refinance opportunities, friendly customer service and detailed investor reporting. It also includes the SLS InvestorWeb online portal, which allows investors to directly manage prime asset portfolios. Loan customers can also use BorrowerWeb to conveniently manage all of their home loan account details online.
“We put the customer at the heart of everything we do,” says Toby Wells, CEO of SLS, in a release. “We have created educational tools and resources to help our clients’ customers proactively manage their home loans. Building on our 10-year track record of specialty servicing, we’ve expanded our team, processes and technology capabilities to address the prime servicing needs of mortgage lenders and investors.”
“SLS has built a great platform for prime loans, and we are excited to leverage their private-label capabilities,” adds Tom Millon, CEO of CMC Funding. “We have successfully transferred more than 20,000 prime borrowers to SLS, and we are delighted by their quality customer service and attention to borrowers’ needs.”
SLS and CMC are part of Computershare’s Loan Services division, which manages a portfolio of more than $55 billion in unpaid balance.