Stewart Lender Services (SLS), based in Houston, has launched a specialized loss-mitigation service for mortgage lenders with Hispanic borrowers.
Through its wholly owned subsidiary, Home Retention Services Inc. (HRS), SLS performs loss mitigation solicitation and outreach services for its lender clients. HRS performs borrower outreach, lettering and mailing services, as well as loss mitigation underwriting in both English and Spanish. The company has also determined that approximately one out of every five borrowers it has counseled prefers talking with a Spanish-speaking loan counselor, and that many of the calls it has received came as a result of Spanish-language mailings sent by Stewart's in-house mail center to delinquent borrowers.
‘We've made a concerted effort to hire Spanish-speaking mortgage professionals, from loan counselors to underwriters, to staff our loss mitigation call center,’ says Jason Nadeau, president of SLS. ‘Currently, 40 percent of our staff is proficient in Spanish. And as a leading provider of loss mitigation services, we believe we are offering a premier service to this community.’
SOURCE: Stewart Lender Services