New MCS Call Center Responds To Tenant Demands

Posted by Orb Staff on February 16, 2010 No Comments
Categories : Mortgage Servicing

Mortgage Contracting Services (MCS), a nationwide property preservation and inspection services provider, has launched a 24-hour call center service to provide emergency response for tenant-occupied properties.

With inbound and outbound capabilities, the domestically operated call center will enable clients to meet required repair time frames and to perform emergency work orders and service requests at any hour, MCS says.

Last May's passage of the Protecting Tenants at Foreclosure Act saddles servicers with the responsibility of 24-hour maintenance availability, MCS CEO Caroline Reaves explains.

 "MCS' approach can better filter real emergency situations early in the process, therefore improving clients' efficiencies and lowering expenses," she says.

The company says it has established a specialized vendor network prepared for emergency situations that can provide all the services that the company offers during regular business hours. The call center is customizable and scalable to meet clients' specific needs, MCS adds. The company additionally tailors the manner in which each client defines an emergency, how it wants emergencies addressed and its preference on how to receive notification of each situation.

SOURCE: Mortgage Contracting Services LLC

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