Mortgage Contracting Services (MCS), a Tampa, Fla.-based provider of property preservation and inspection services to the mortgage industry, has streamlined its quality control systems and procedures with the creation of a new internal quality assurance department. The group is headed by Stacey Baumann.
With increasing inventory, it has become critical for field service providers to have robust quality control systems in place to discover where process improvements can be made, identify potential risks and minimize losses, MCS explains.
The company began by conducting thorough reviews of the current system to ensure there were standard operating procedures across the company. The department is also doing sample testing within a statistical model to measure time frames and look at the quality of work performed. As part of that testing, MCS says it will be able to make sure that the property preservation and inspection work is being completed within service level agreement time frames.