Lenders One Mortgage Cooperative, a national alliance of mortgage bankers, has introduced two new preferred vendor relationships to its members: Chase Paymentech, a provider of payment processing methods, and Sam Black Consulting Services, a firm that helps companies with the recruitment, training, management and assessment of their employees.
‘As technology evolves and the mortgage market changes, our members need more specialized programs to help them change as well," says Luke Pille, Lenders One's director of national programs. "It is our responsibility to offer members a variety of resources from which they can benefit. This means aligning them with vendors that provide exemplary customer satisfaction and that allow for the growth and implementation of business strategies that fit them and their market.
Lenders One was experiencing increased demand from members to provide their borrowers with the option of credit card processing for mortgage fees and, as a result, partnered with Chase Paymentech. The company's proprietary platforms provide access to a wide array of payment methods, from credit and debit cards to prepaid cards and electronic check processing. Chase Paymentech will provide cooperative members with 24/7 service and technical support to the systems.
Sam Black Consulting, which previously has provided sales training and coaching services to the cooperative's regional managers, is another new Lenders One preferred partner.
With more than 36 years' experience in sales and customer service, Sam Black, the company's founder, will be available to assist all members with employee assessment tools, sales skills training for loan officers, process and customer service training for back office and telesales coaching and monitoring, as well as on-site assessment of call center facilities.
SOURCES: Lenders One Mortgage Cooperative, Chase Paymentech Solutions, Sam Black Consulting Services