Language Line Services, a provider of interpretation services, has introduced Language Line Direct Connect, a service created specifically to assist financial institutions, government agencies and other organizations communicate with limited-English proficient customers affected by the mortgage crisis.
Language Line Direct Connect, available in over 170 languages, helps organizations save mortgages, increase debt collection and work out more favorable payment terms with their customers, regardless of language, the company says.
A recent study by the California Reinvestment Coalition cited language barriers as the key reason homeowners were not informed of better repayment options before their homes were foreclosed, notes Language Line Services COO Louis Provenzano.
Financial institutions can utilize Language Line Services interpreters to handle all outbound and inbound credit counseling communications with limited-English customers. For outbound calls, contact is initiated by the interpreter in the customer's preferred language.
Source: Language Line Services