Informative Research, which provides proprietary tri-merge credit reports along with a broad variety of other risk management solutions for lenders and servicers, has opened a new operations center in Dallas.
The new facility is designed to improve service levels for customers in the region and provide secure, redundant data and voice systems for Informative Research clients nationwide, the company says in a release.
The tier-one credit reporting company offers solutions for pre-qualification, fraud detection and credit score management.
‘In today's changing compliance world, vendor managers are required to take a deeper dive into their vendor oversight models,’ says Stan Baldwin, chief operating officer for Informative Research. ‘Many lenders and servicers are looking to reduce the number of vendors they have to monitor, particularly the ones with aging systems that can cause failures and outages.
‘A 100 percent redundant capability like ours is critical now, with switchovers from one system to the other virtually unnoticeable and transparent to clients," Baldwin adds.Â "And it is not only for our data and voice systems, but also for our customer support. The new Dallas area facility is a completely staffed location, which means that expert people are available when our customers need to speak to a real person, regardless of a crisis situation.’
As Baldwin explains, the operations center is intentionally located close to DFW International Airport, so that, ‘If we have to bring people in from the West Coast to deal with a long-term disaster situation, we have our site furnished and prepared to accept the additional staff.’
‘That's why we are minutes away from this major airport,’ he adds. ‘We can have boots on the ground quickly when we need them, in addition to the advantage of having team members in multiple time zones for our day-to-day business operations. This is a substantial benefit when dealing with the IRS for 4506-T services, for example, or the many other agencies with which we frequently interact on a personal level.’