Genpact Ltd. will provide mortgage services support and member-facing help-desk services for electronic loan registry system MERSCORP Inc. (MERS), the companies have announced.
Under the seven-year agreement, Genpact will perform business process services in the U.S. for MERS, including managing the receipt, identification and delivery of mortgage-related correspondence on behalf of MERS' 2,500 members while working to improve the quality and accuracy of the underlying business processes. Typical mortgage-related correspondence includes physical and electronic receipt and delivery of recordable documents, notices of foreclosure or bankruptcy, and requests for discharge of a mortgage.
Genpact will also manage the MERS help-desk operations and drive improvement in service quality to MERS member companies while lowering costs, the companies say. Genpact will begin providing the services in December.
‘MERS and Genpact have been working on a highly coordinated transition plan, and MERS members should expect no disruption in service as a result of the planned migration,’ says R.K. Arnold, president and CEO of MERS.