Flagstar Bank has hired Kristy Fercho, previously senior vice president and customer delivery executive for Fannie Mae, to lead Flagstar’s mortgage business.
Having served at Fannie Mae for 15 years, Fercho began her career as vice president of human resources, responsible for the company’s people strategy, talent acquisition, and cultural transformation. Since 2007, she has served in various customer management roles, overseeing the mortgage production of nearly 2,000 lenders.
Most recently, Fercho was responsible for the customer delivery strategy and business performance of all customers in the western U.S., delivering single-family home loans to the agency.
According to Flagstar Bank, Fercho’s experience covers mortgage originations, servicing, fulfillment, risk management and regulation.
“We couldn’t be more pleased than to have Kristy on board to lead our mortgage business,” says Alessandro DiNello, president and CEO of Flagstar. “She brings a wealth of industry experience from Fannie Mae, a powerhouse in the mortgage industry and a leading source of financing for home lenders. And the timing couldn’t be better, with Flagstar primed to consolidate our position as the fifth largest bank originator in the country. Even better, she has worked with Flagstar since 2008 and knows our company well.”