Minneapolis-based FICO has announced its plans to acquire Adeptra, a provider of cloud-based customer engagement and risk intervention solutions based in Reading, U.K., and Norwalk, Conn. The transaction is expected to be completed next month.
‘This acquisition advances FICO's ability to help you compete and grow in the mobile economy,’ said FICO CEO Will Lansing in an email to the company's customers. ‘Adeptra offers a proven software as a service platform that enables organizations to communicate with customers and resolve issues in real time, using voice, SMS, mobile applications, email and other channels. With Adeptra's technology and FICO's decision management applications, you can seamlessly turn decisions into actions that improve fraud protection, loss mitigation and collections, while improving customer service.’