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Grading The Treasury's HAMP Reporting
in From The Orb
by John Clapp on Thursday 21 January 2010
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comments: 2
BLOG VIEW: Is it me, or is the Treasury Department's monthly reporting of HAMP statistics, and all the punditry it brings, starting to feel a little too routine, a little too predictable?

Each month, one of the program's megaservicers is the first to break the ice, announcing its own HAMP results in advance of the Treasury report. Whether this strategy is in the interest of increased transparency or in the hope that the servicer's results will soon be forgotten, overshadowed by the Treasury’s official numbers, is unknown. But it happens every time.

Then, usually a day later, the Treasury issues its report card, which features more graphs, charts, bells and whistles each time out. January’s edition, for example, included a new graph that revealed curtailment of income as the most common reason borrowers sought modifications.

Unfortunately, equally predictable is the continual obscuring of modification figures.

Or, as law professor Alan White put it in his Consumer Law & Policy blog last week: “Treasury tries to mask the sad reality by reporting only cumulative numbers each month, rather than giving a more honest report of month-by-month numbers, requiring those of us who care about what is actually happening to do some arithmetic to get at the truth.”

Also disappointing is the most recent report’s complete lack of servicers’ operational metrics. Previously, the Treasury’s Herbert Allison stated these metrics - hold times, response times, etc. - would be included in the January report. His talk was tough.

“We’re putting [servicers] on notice,” he told a House committee last month. “We will…be publicly outspoken about who’s performing well and who’s not.”

Come Jan. 15, however, no operational metrics were to be found.

Much like the program it covers, the monthly HAMP report under-delivers on big promises.

- John Clapp, editor, Servicing Management

(Please address all comments regarding this opinion column to clappj@sm-online.com.)
Comments
Joe Smith
26 Jan : 10:26
Reply to this
Not surprising at all given that Treasury is allowing Fannie Mae to take point and run the program. A fine example is the RFQ from Fannie for a HAMP portal for all borrowers, we responded and promised all three phases in the time for their plan of phase 1 and we gave it to them for free, including all of the reporting requested. INSTEAD, Fannie drops the RFQ and places the portal with HOPE NOW and their Indian Software Company ITShastra for LOAN COUNELORS ONLY.
So much for transparency, so much for detail reporting and so much for helping all borrowers.
To top it off I referred a borrower to the FHA National Service Center, they told her to call Hope Now, she did and was told that it would be 48 hours before someone called her back.
It is interesting to watch HAMP self destruct, especially watching Fannie Mae and the MBA who do not like HAMP publically say so (report how they do better with their own mods) but yet get tasked with delivering it. So they continue to lead it down the patyh of failure.
Antoinette Imholt
26 Jan : 11:19
Reply to this
Reporting on HAMP needs to be streamlined for the servicer. All we do is report here, report there, weekly reports, monthly reports, entering loan data in 5 different software engines for each modification. There is so much reporting there is no time left to assist the borrowers, which is the point of the program. Have one report to one source, overseen by whoever and how many companies want to view the data and be done with it.
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