Mortgage document solutions provider Docutech has published a new white paper, “A New Home, a New Life: Improving the Borrower Experience,” to provide insight into what impacts the borrower experience, as well as specific steps lenders can take to improve it.
As the white paper explains, it is critical that lenders deliver an outstanding customer experience for first-time home buyers – otherwise they risk tarnishing their image and further undermining consumer confidence in the home buying process.
“Purchasing a home should be an exciting milestone, not an obstacle course of regulator rules, forms, applications and financial statements,” says Harry Gardner, executive vice president of e-strategies for Docutech in a release. “Applying for a loan for the first time plays a crucial role in shaping a borrower’s perceptions, and lenders must understand how to provide a quality user experience. When they deliver a great experience for borrowers, they not only increase their own profitability but also maintain customers for life.”
The white paper explores the various factors that impact the borrower experience, including speed, security and level of confusion with the loan origination process.
Naturally, it discusses how lenders can increase customer satisfaction and reduce costs through paperless lending and electronic document execution.
It also discusses the benefits of integrating mortgage loan documents with loan operating systems to increase efficiency and create a data-driven workflow.
To download a complimentary copy of the white paper, click here.