The Web-based system enables BAM to manage the placement, receipt, distribution, processing and automatic delivery of BPO orders. Agents can securely log into a centralized Web portal to receive order requests, complete BPOs and submit them using a standardized form. In addition, agents can quickly check the status of any request.
BAM's internal staff is using the system to automate BPO workflow, complete scheduled tasks, and review, audit and fulfill orders for clients, Quandis says.
Thanks to its cloud-based architecture and open APIs, the valuation system has been seamlessly integrated with BAM's back-office REO processing software, thus eliminating the need to re-key data and improving communications between staff and agents.